Help Centre

Click on the heading of the article in red to open the full article. 

  1. How do I refuel the fire? 14/10/2019

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log is in contact with the back wall of the firebox. If you keep your fire burning under the metal air tubes which run along the top of the cylinder, this will ensure the maximum amount of heat is captured within the ceramic cylinder. As hot gases have the most distance to travel before entering the flue, this allows the whole fire to retain as much heat as possible. When raking, avoid plugging the Turboslide inlet with char or ash (this is the hole covered externally by the Turboslide below the door). Using other tools may cause damage to the ceramic cylinder, always take care not to impact the ceramic surface.

  2. Why has the cowl not got a rain cap? 14/10/2019

    The Pyroclassic eco flue system and full flow vertical discharge cowl has been in use now for more than 20 years.

    The cowl is designed to work with the fire in creating a good draw whilst not inhibiting the flow of the flue gases from the cowl. The design and shape of the cowl ensures that no significant amount of rain water can enter the flue system.

    Many customers mistake the full flow cowl as the end of the flue pipe and often question whether something is missing from the cowl assembly when in fact this is the complete unit as it has no raincap or butterfly arrangement and is a straight pipe.

     

     

     

  3. Do I need to grease the doorknob spindle? 14/10/2019

    A small amount of graphite grease should be applied sparingly and only occasionally to the spindle of the doorknob, twice a year is usually sufficient.

    Ashes from the fire have a gritty texture and over time this can cause wear on the doorknob spindle. Use a tiny amount of grease to lubricate the groove in the first thread of the spindle which can be applied with a matchstick or cocktail stick.

    Please note: only a small amount is needed, if too much is used it will melt and dribble down causing an unsightly stain, be sure to remove any excess before relighting the unit.

  4. How do I clean the outside of the Pyroclassic and the flue pipes? 14/10/2019

    The powder coated panels on the Pyroclassic IV can be wiped clean with some light detergent and warm water.  You can choose to do this with the panels on the fire or remove them for a more thorough cleaning. Be careful when you remove the front panel to not tear the insulating gasket which is on the inside of the panel: you will need to pull the centre of the panel forward slightly to allow it to clear the space behind it when you slide it up.

    The stainless steel flue pipe can be cleaned using a soft cloth with a small amount of methylated spirits soaked into it. Try to avoid touching the flue pipe with your bare hands as this leaves oils from the skin on the pipe and becomes very hard to remove once the pipes have been heat cycled.

     

  5. Can I cook on the top? 14/10/2019

    Yes you can cook on the 10mm thick steel top plate of the fire once a good fire has been established inside the fire chamber. You can use this area for all manner of cooking or warming. The cooktop oven provides better control and more versatility with cooking, which can be purchased from our online shop.

    Cook top area measures 0.26m2

     

  6. What are the technical specifications of the Pyroclassic IV? 14/10/2019

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  7. What size firewood should I be using in my Pyroclassic Fire? 14/10/2019

    Logs should be approximately 100-120mm in diameter by 300-400mm long.

  8. What is Pyroclassic Fires' return policy? 14/10/2019

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our Geelong Factory within 30 days in the condition and packaging you received it and we will happily refund your money.

    Please note: A 20% repackaging and restocking fee applies. 

  9. Can you configure the flue to have an offset so it goes out the wall behind the fire rather than the roof? 14/10/2019

    Yes, offset bends are available for the flue systems. The best option would be to speak with a local installer who can give you specific advice about a flue system to suit your home.

    Do note that a general rule of thumb is to try and avoid having any offsets in the first length of flue pipe, no more than a 45 degree angle and no more than 600mm centre to centre of the offset. Offsets do require more maintenance with cleaning etc. and can have adverse effects on the fires performance versus a typical vertical flue.

     

  10. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 14/10/2019

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

    Reason for removal: The gasket is present in Pyro models pre 2015. It was initially there to insulate the bolt but we found it restricted airflow as it tore and clogged the primary air intakes causing the fire to be starved of air.

    If the gasket is not there and you are still experiencing these same issues then it is likely to be one of these three reasons:

    1) Use of wet or unseasoned fuel - test your wood with a moisture meter by splitting a log in two and spiking the centre. If wood is above 20% this is not ideal and you should look at getting some drier wood.

    2) Flue height - it could be a case of the flue not getting enough draw so it needs to be extended to create more positive draw. Every house is different, some houses require 600mm, some 1200mm. This depends on roof configuration and external factors like neighbouring buildings, trees, cliffs & wind.

    3) Operation - you may be unintentionally not allowing the cylinder to get hot enough. Leave the Turboslide open for 30-45 minutes on initial start-up and open again for approximately 5-10 minutes after refuelling to ensure the new fuel has ignited and for the cylinder to maintain an optimum temperature.